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FAQs

1. Where are you located?
Our head office is located along Mombasa Road, Nairobi, Kenya and details of our Yana Tyre Centre branch network can be found elsewhere on our website(www.sameerafrica.com)

2. What are your normal office hours?
8.00 a.m. - 5.00 p.m. Monday to Friday. 8.30 a.m. - 1.00 p.m. Saturdays.

3. How can I get the best mileage out of my tyres?
By regular checking of pressure as recommended, wheel balancing and alignment to avoid irregular wear as well as rotation of tyres after every 10,000 Kms.

4. Why are the tyres on my car wearing faster on one side compared to the other and how can I avoid this?
This occurs due to incorrect wheel alignment/caster and camber. By checking and correcting the wheel alignment or caster and camber on a regular basis, the problem can be avoided.

5. How do I know my tyres are worn out?
Every tyre has a tread wear indicator (TWI) located at several places along the base of the tread groove. As per international standards, the minimum tread depth is 1.6mm.

6. Do you accept cheques and credit card payments?
Yes, we do accept all credit cards at our tyre centres. For cheques, the customer has to wait until it clears.

7. How can I get information on your upcoming special offers?
Regulary check www.sameerafrica.com or look out for advertisements in the media.

8. Why are tyres expensive?

Good quality tyres last up to 4 years, depending on the distance travelled. Also, best quality tyres are not always the cheapest.

9. What would make the difference between purchasing Yana tyres versus a cheap Asian tyre?
Yana tyres are made in Africa for the tough African terrain. Other tyres may be cheaper but you end up spending more on earlier replacement. Yana tyres give you durability.

10. Do you have warranty for Yana tyres?
Yes, Sameer Africa consistently strives to develop, manufacture, sell, purchase and distribute high quality tires that meet and exceed all customer and statutory requirements. Our warranty covers the LIFE OF ORIGINAL TREAD without limit as to distance covered and against all defects in material and workmanship under NORMAL USE and SERVICE

11. There are times that you don't have the right tyres for my car, Why is this so?
This can be as a result of various reasons some of which include; availability from suppliers, logistical delays etc. However, we make all possible effort to keep our inventory up to 90% at all times.

12. Why should I have my tyres balanced?
Properly balanced tyres are important for driving comfort and long tyre life. Unbalanced tyres can cause vibration, resulting in driver fatigue, premature tyre wear and unnecessary wear to your vehicle's suspension. Tyres should always be balanced when they are mounted for the first time, or when they are remounted after repair. Tyre vibration may also be caused by poor tyre alignment or other mechanical problems.

13. Why should I do alignment on my car?
Misaligned wheels can prematurely wear your tyres and suspension components and compromise the handling, performance and safety of your vehicle. Correct wheel alignment is vital to the safety of your vehicle and gives you peace of mind when you're behind the wheel. 'Wheel Alignment' is used to describe measurement, analysis and adjustment of steering and suspension angles necessary to ensure your car's wheels follow their true running path. Our expert technicians are trained in wheel alignment and use state of the art aligning equipment.

14. What is the right pressure for my tyres?
Always follow the vehicle manufacturer's specifications for an optimum ride/performance. The pressure can be found in your vehicle manual or the sticker on yourright side door panel and/or fuel tank lid.

15. Why should I fit my tyres tubeless?
Improved performance (minimum by 15% to 20 %), easy to repair and you can reach your destination without stopping thus improving upon security.

16. What is the difference between A/T and M/T?
All terrain ( A/T) is a 50: 50% on and off road application, whereas the mud terrain (M/T) is a 10% tarmac and 90% mud terrain application

17. What the difference between stick on and normal balancing?
Special adhesive stick type weights are normally used for alloy rims whereas normal wheel weights with clips are used for steel wheel rims.

18. How often should I rotate my tyres?
Regular and proper tyre rotation promotes uniform wear. All-season tyres should be rotated in a "X" pattern, meaning only the tyres being moved to the drive axle are crossed to the opposite side of the vehicle.

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